Reserved attendee experience

Unlike priority and waitlist members, reserved attendees automatically receive a ticket when they are added to a M&G. This article walks through the reserved attendee experience.

1. Receive notice via email that you have received a M&G ticket.
   
   
   

2. Sign in following the instructions in your email and test your system in advance of your chat to make sure it is configured correctly. You can take the system test by going to My Tickets and clicking Test my system/phone. Be sure to make any required updates prior to when your chat starts.
   
   
   
   

3. Join your chat 5-10 minutes early by going to My Tickets and clicking the Join button on your ticket. If prompted, make sure to allow access to your camera and microphone.

   

   The following image provides an example of what you may see as you wait for your chat to begin.

   
   
   

4. Your chat will automatically begin when the countdown hits zero. A new timer at the top of the screen will display how much time is remaining throughout your chat (example of a connected chat shown below).

   

    

5. If the photo booth is enabled, a 3-2-1 countdown will appear on your screen 10 seconds into your chat and a photo will get captured. It's important to be centered in front of your camera at this time.

   

    

6. Your timer will flash in red during the final 15 seconds of your chat, and then you will automatically disconnect when it hits zero. Keep an eye on the timer during your chat so you're not surprised when it ends.

   

   Please feel free to reach out to us at support@chatalyze.com if you have questions or need assistance.