Troubleshooting issues with your chat

Below is a list of actions you can take to resolve most technical issues you might encounter during a chat.

• Refresh the page.
• Click the settings (gear) icon and make sure the correct camera and microphone are selected.
• Use an incognito/private browser window.
• Make sure Chatalyze was granted permission to access the camera and microphone. This article describes how this is done.
• Quit all applications and restart your device.
• Join the event using another device.
  

If none of these options fixes the issue, please contact Chatalyze support through the live chat on our website or at support@chatalyze.com.